Thank you for choosing Print and Save for your custom-printed item needs. We are committed to providing you with exceptional products and services. Please take a moment to review our refund policy, which outlines important guidelines to ensure a satisfying experience.
**All sales are final**
Please note that all sales are final. While we are unable to offer monetary refunds, we are happy to provide store credit for future purchases.
Thank you for your understanding.
**New Order Cancellation Policy**
We understand that plans can change. If a customer needs to cancel an order after payment has been made, we will provide a refund in the form of store credit. This store credit will be valid for up to 12 months from the date of cancellation, allowing flexibility for future purchases.
**Cancellation Policy:**
Our policy reflects the unique and personalized nature of these products, as each item is created specifically according to your preferences and specifications. The intricacy of customization makes it impractical for us to resell returned items to other customers.
Depending on the stage of development of your order or product, the cancellation will be processed as follows:
1. The cost of design work completed, including mockups, will be deducted.
2. Charges will apply for any materials ordered specifically for your project.
3. Time spent on visits to your location or establishment will be accounted for.
4. Onsite estimates, including time used for measurements, will be factored in.
5. Costs related to purchased images, logo creation, or other project-specific elements will be deducted.
The charges outlined here will be directly deducted from the initial deposit (down payment) for your order.
Any remaining positive balance will be refunded to you as a credit, valid for one year, which can be used toward the purchase of other products. In the event of a negative balance, the outstanding amount must be settled within three business days of notification."
**Physical Proofs for Product Assurance:**
For certain products, we offer the option to request a physical proof before placing a large order. This service incurs an additional charge, which covers the cost of producing and shipping the proof. Ordering a physical proof allows you to physically examine and assess the product, including its material, size, finish, and other details, ensuring that it meets your expectations before proceeding with a larger order. We understand the importance of your confidence in the product before making a significant commitment.
**How to Request a Physical Proof:**
To request a physical proof, please follow these steps:
1. Contact our customer support team at info@printandsave.net.
2. Specify the product you are interested in and the anticipated quantity for your order.
3. Our customer support team will provide you with detailed information about the availability of physical proofs, associated charges, and the process for obtaining one.
**Transparency and Accessibility:**
Our comprehensive refund and return policy, along with detailed terms and conditions, can be accessed on our website. We prioritize transparency to ensure you are well-informed about our policies.
We appreciate your understanding of our refund and return policy, designed to uphold the uniqueness and excellence of our custom-printed products. For any questions, concerns, or if you'd like more details about physical proofs, please do not hesitate to reach out to our dedicated customer support team.
Thank you for choosing Print and Save. We look forward to providing you with exceptional custom-printed items and exceptional service.
Best regards,
PS. Team